CQC: Royal Primary Care Clay Cross was inspected by the CQC on the 11th of May 2018. The final report has now been released. Royal Primary Care Clay Cross has been rated as REQUIRES IMPROVEMENT overall.
It should be noted that the Effective, Caring and Responsive domains were rated as GOOD. With Safe and Well led REQUIRES IMPROVEMENT.
We are pleased that across the six population groups assessed each was rated as GOOD.
Areas the CQC highlighted as good practice included:
Effectiveness and appropriateness of care.
Delivering care to evidence based guidelines.
Staff treated patients with compassion, kindness, dignity and respect.
We continue to work towards an overall rating of GOOD at our next inspection in 2019.
Improving your GP practice
We are encouraging all our patients to register for online access; this is very useful for ordering prescriptions and booking appointments. We are also going to be making more use of secure text messages to confirm booked appointments, send reminders and inform you about results. We encourage all our patients to make sure we have an up to date mobile phone number.
Extended access appointments
As a patient at Royal Primary Care Clay Cross | Grassmoor you will be able to use the extended access appointments Wingerworth Surgery, Limes Medical Centre (Alfreton), Village Surgery (South Normanton), Clay Cross Medical Centre, North Wingfield Medical Centre and Staffa Health (Tibshelf).
This new service, commissioned by NHS England which is part of the Government’s ‘General practice Forward View’ Programme, relies on collaborative working to enable additional patient access.
You will still remain registered with Royal Primary Care Clay Cross | Grassmoor and the extended access is in addition to the current services we provide.
This additional access will be in the form of pre-bookable and on-the-day appointments which can be booked via Royal Primary Care.
This service provides normal GP or Nurse appointments across a wider period of opening hours.
It is NOT a drop in or emergency clinic.
We are unable to see patients who do not pre-book.
Please be assured that the Practices providing these services have signed an Information Sharing Agreement which governs the appropriate use of patient data in order to provide Health Care Services. Existing confidentiality clauses ensure that all employees access data appropriately and in a fully audited manner.
Primary Care facing worsening recruitment crisis
Recent research shows that the national short fall of GPs is worsening. Up to 15.8% of all GP vacancies are unfilled - article here. In spite of this we have recruited 4 GPs already this year and Royal Primary Care continues to actively recruit GPs in order to provide a safe, stable clinical service.
Royal Primary Care Clay Cross and Grassmoor
Royal Primary Care has operated the surgeries at Clay Cross and Grassmoor since 2016. As part of our strategy to align all our practices the look and feel of the website and the practices has been revamped. The Blue Dykes Surgery is now known as Royal Primary Care Clay Cross and the Grassmoor Surgery Royal Primary Care Grassmoor. The new logo features the locally iconic Headstock wheel reflecting the rich industrial heritage of the area.
Delays to cervical screening ("smear") results
We have been informed by the National Screening Laboratory in Derby that there are on going significant delays to returning cervical screening results of up to 16 weeks. Please do not contact the Laboratory directly and please note we are not able to expedite results.
Due to changes in the way ear care is commisioned, from September 1st ear syringing will no longer be available from Royal Primary Care or neighbouring practices.
This leaflet provides you with information on ear care Ear Care
Medicines which will no longer be available on prescription
All Derbyshire Clinical Commissioning Groups (CCGs) are following a new NHS policy that means the following over the counter (OTC) products will no longer be available on prescription: gluten free foods, hay fever remedies, migraine treatments, anti-dandruff treatments, sunscreens, simple painkillers such as paracetamol and ibuprofen.
The new policy is being implemented across the whole of Derbyshire, including all five Royal Primary Care surgeries and is a Commissioning not a Practice decision. If you wish to comment about it please contact the appropriate CCG.