Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us on 01246 748000, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 14 days (or 84 days for nursing appointments)
- use our appointment request form (AccuRx), Monday to Friday 6pm to 11.59pm. We will respond during our opening times.
- phone us on 01246 748000, Monday to Friday after 10.30am
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use your Airmid account (through the Airmid App)
- use your Systmonline account
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app).
- click the link on your appointment reminder text message
- call the practice and use our cancellation line when we are open
- using Online Services such as the NHS App, Airmid or SystmOnline
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Extended Access Hours
As a Royal Primary Care patient you will be able to book routine appointments outside of our usual working hours. From Monday to Friday 18.30-20.00 and Saturday’s from 9am to 5.00pm. The Enhanced Access Service aims to make it easier for patients to get routine appointment with a GP or other health professional by providing additional appointment times in the early mornings, evenings and on Saturdays.
These appointments are delivered in house at one of our local surgeries. Appointments will be bookable through the usual surgery channels.
It is NOT a drop in or emergency clinic.
We are unable to see patients who do not pre-book.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone present. Please make this request at the time of booking your appointment.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01246 748000. You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open