Royal Primary Care Clay Cross offers extended hours access. These are for pre-bookable appointments with GPs and ANPs and the Practice Nurse only. No queries or prescription collections will be accepted during these times.
If you need to see a doctor urgently when the surgery is closed please phone 111. You will be put through to Derbyshire Health United who provides the ‘out-of-hours’ service on behalf of Derbyshire County CCG. They will pass a message to the Doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic at Ashgate Manor, or receive a home visit.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Once a month the Practice is closed for an afternoon of training, this is called a QUEST session. These are important opportunities for staff training and are fully supported by the CCG. Training is for all staff members and covers clinical and non-clinical topics. On a QUEST day all the practice buildings will close at 13:00 and the telephones will be switched over to the out-of-hours providers Derbyshire Health United.
The QUEST dates for 2020 are as follows:
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